Privacy Policy

1. Who we are

Book & Go Vacation Homes ("we", "us", "our") is a full-service vacation rental management company operating in Orlando, Kissimmee and Davenport, Florida (USA). This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website or interact with our services.

2. Information we collect

We collect the following categories of personal information:

• Information you provide directly through our lead, contact and calculator forms — such as full name, email address, phone number, property address and estimated revenue details.
• Information collected automatically when you browse our website — such as IP address, device and browser type, referring URL, pages visited, and interaction events.
• Cookies and similar technologies used for essential site functionality, language preference and anonymous analytics.

3. How we use your information

We use personal information to:

• Respond to your inquiries and deliver the free property analysis or report you requested.
• Provide, operate and improve our vacation rental management services.
• Send service-related communications (e.g. confirmations, reminders, updates).
• Analyze site usage and improve content, performance and user experience.
• Comply with legal obligations and prevent fraud or abuse.

4. Sharing with third parties

We do not sell your personal information. We only share it with trusted service providers acting on our behalf under confidentiality obligations, such as: cloud hosting and database providers, email and messaging platforms, analytics providers, and booking distribution channels used to market your property. We may also disclose information when required by law, subpoena or to protect the rights, property or safety of Book & Go, our clients or the public.

5. Cookies and analytics

Our website uses cookies to remember your language preference and to collect aggregated, anonymous usage data. You can disable cookies in your browser settings, but some features of the site may not work correctly without them.

6. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes and enforce our agreements. Lead-form data is typically kept for up to 24 months from the last interaction, unless you request earlier deletion.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, and to receive a portable copy of it. To exercise these rights, contact us at hello@bookandgohomes.com. We will respond within a reasonable timeframe as required by applicable law.

8. Data security

We use industry-standard technical and organizational measures to protect your information, including encrypted transport (HTTPS), access controls and secured cloud infrastructure. No system is 100% secure, but we work continuously to safeguard your data.

9. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us

Questions about this Privacy Policy or your personal information? Email us at hello@bookandgohomes.com.